Privacy Policy

Dashr.ai ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://dashr.ai and use our security intelligence platform and services.

1. Information We Collect

We collect information that you provide directly to us, information we collect automatically when you use our services, and information from third-party sources.

1.1 Information You Provide

• Account Information: Name, email address, phone number, company name, job title, and billing information when you register for an account or request a demo.
• Communication Data: Information you provide when you contact us, fill out forms, subscribe to newsletters, or participate in surveys.
• Partner Application Data: Information submitted through our referral partner program application, including business details and partnership preferences.

1.2 Information Collected Automatically

• Log Data: IP address, browser type, operating system, referring URLs, pages visited, and timestamps.
• Usage Data: Features used, actions taken within the platform, and performance metrics.
• Cookies and Similar Technologies: We use cookies, web beacons, and local storage to enhance your experience and analyze usage patterns. See our Cookie Policy below for details.

1.3 Security and Telemetry Data

As a security intelligence platform, Dashr.ai may process security telemetry and metadata from your connected environments (with your explicit authorization). This data is used solely for the purpose of providing security monitoring, compliance reporting, and anomaly detection services as configured by you. We do not sell or monetize your security data.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and Maintain Services: To operate, maintain, and improve our platform and services.
• Security Operations: To perform security monitoring, anomaly detection, compliance mapping, and risk assessment as authorized by you.
• Communications: To respond to inquiries, send service updates, security alerts, and marketing communications (with your consent).
• Analytics: To analyze usage trends, measure platform performance, and develop new features.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Fraud Prevention: To detect, prevent, and address fraud, security breaches, and technical issues.

3. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

• Service Providers: With trusted third-party vendors who perform services on our behalf, such as hosting, payment processing, email delivery, and analytics. These providers are bound by confidentiality obligations.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Legal Requirements: When required by law, court order, or governmental authority.
• With Your Consent: When you explicitly authorize us to share information.

4. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS 1.3) and at rest (AES-256), access controls, multi-factor authentication, regular security audits, and vulnerability assessments. Our platform is designed with a security-first architecture, and we maintain SOC 2 Type II compliance practices. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Security telemetry data is retained according to your configured data retention policies, with default retention periods of 90 days for raw logs and 1 year for aggregated security metrics. You may request deletion of your data at any time by contacting us.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Portability: Request a copy of your data in a machine-readable format.
• Opt-Out: Unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
• California Residents (CCPA): California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information (note: we do not sell personal information).
• EU/UK Residents (GDPR): If you are in the European Economic Area or United Kingdom, you have rights under the General Data Protection Regulation, including the right to object to processing and the right to lodge a complaint with a supervisory authority.

7. Cookies and Tracking Technologies

We use the following types of cookies:

• Essential Cookies: Required for the platform to function properly.
• Analytics Cookies: Help us understand how visitors interact with our website.
• Preference Cookies: Remember your settings and preferences.
• Marketing Cookies: Used to deliver relevant advertisements and measure their effectiveness.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling cookies may affect the functionality of our platform.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete such information.

9. International Data Transfers

Dashr.ai is headquartered in the United States. Your information may be transferred to and processed in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses where required by applicable law.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

By using Dashr.ai's website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.